Return Policy

Returns

If you are not pleased with your purchase, we will process an exchange, refund, or store credit subject to the following terms and conditions.

  • We are happy to to accept returns or exchanges on regular price merchandise within 30 days of purchase date. 

  • Please be sure your merchandise is in its original condition with original tags attached, and it's unworn, unwashed and unused. Remember to include your original invoice or packing slip.

  • You will need an RMA number prior to returning your merchandise to us. Customers can request an RMA via phone at 1.888.559.2634 or by email (info@iscream-shop.com).

  • Once your RMA has been issued, merchandise must be received within 7 business days, so don't forget to ship it back.

  • Shipping and handling fees are non-refundable. If an item is damaged or defective, the return shipping is on us!

  • Temporary or special promotional sales qualify as regular price merchandise — let us know if you have any questions.

Refund Notes

  • Our refunds will be issued in the original form of payment and require 4-5 business days to process.

  • Your refund will be processed only when we receive the returned merchandise from you.

  • You will receive an email when the return has been processed and a credit has been issued in the original form of payment.

Exchange Notes

  • Our exchanges require 3-5 business days to process. 

  • You will receive an email when the exchange has been processed and the updated items have been shipped.

  • New shipping charges apply.

Return Mail Requests

  • Please make sure merchandise is securely packed in the original box, if possible, removing all extra labels from the outside of the package.

  • Please enclose a copy of the original receipt and the RMA number. Call 1.888.559.2634 or email us at info@iscream-shop.com to request an RMA number.

  • We cannot accept C.O.D. packages and deliveries.

  • It is important that packages are shipped through a traceable shipping method, such as UPS or Insured Parcel Post. Make sure to retain the return tracking number for your records. Iscream cannot be responsible for lost inbound packages.

You may send all approved return packages to the following address:
Iscream
Attn: Customer Service Dept.
231 Croton Avenue
Cortlandt Manor, NY 10567